Return and Refund Policy - Satvic Basket - Eat Healthy, Be Healthy !
Return and Refund Policy
At Satvic Basket, we are committed to ensuring customer satisfaction. If for any reason you are not entirely happy with your purchase, please refer to our return and refund guidelines below.
1. Return Eligibility
- Products are eligible for return if they are damaged, defective, or incorrect at the time of delivery.
- Returns must be initiated within 24 hours of receiving the product. Requests made after this period may not be accepted.
- The product must be returned in its original packaging, with any labels, tags, and accompanying items intact.
2. How to Initiate a Return
- To initiate a return, please contact our customer service team at [email protected] or call our customer service helpline.
- Include your order number, a detailed description of the issue, and photographic evidence if the product is damaged or incorrect.
- Our team will review your request and respond with the next steps.
3. Return Process
- Once your return request is approved, our delivery agent will collect the product from your specified address, or you may be asked to drop it off at a designated location.
- Please ensure the product is securely packaged to prevent any damage during transit.
4. Refund Policy
- After we receive the returned product, our quality assurance team will inspect it. Once the return is approved, we will process the refund.
- Refunds will be made to the original payment method used during the purchase (credit/debit card, net banking, digital wallet, etc.).
- Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
5. Conditions for Non-Refundable Items
- Products that show signs of use or tampering are not eligible for return or refund.
- Perishable items such as fresh produce and dairy products are non-refundable unless they are damaged or incorrect upon delivery.
- Any product without the original packaging or items not in their original condition may be ineligible for a refund.
6. Exchange Policy
- We currently do not offer exchanges. If you need a replacement, please process a return and place a new order.
7. Cancellations
- Orders can be canceled before they are shipped. Please contact us immediately if you wish to cancel an order.
- If an order is canceled after it has been shipped, our return policy will apply.
8. Late or Missing Refunds
- If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider.
- If you still have not received your refund after contacting your bank, please reach out to our customer support at [email protected] for assistance.
9. Contact Us
For any questions regarding returns, refunds, or any other inquiries, please contact our customer service team at [email protected] or call our helpline.