Frequently Asked Questions (FAQ) - Satvic Basket - Eat Healthy, Be Healthy !

Frequently Asked Questions (FAQ)

1. What is Satvic Basket?  

Satvic Basket is an online platform dedicated to providing a wide range of organic and natural products, including fresh fruits and vegetables, grains, oils, and spices, sourced from trusted organic farms. We promote a healthy, sustainable lifestyle through our high-quality offerings.

2. Where do you deliver?  

Currently, we provide home delivery services within the Kalyana Karnataka districts and select surrounding areas. If you're unsure whether we deliver to your location, please check by entering your address on our website or contacting our support team.

3. How do I place an order?  

Placing an order is simple:

- Visit our website and browse through our product categories.

- Add your desired items to your cart.

- Proceed to checkout, enter your delivery details, and choose your payment method.

- Confirm your order, and you’ll receive an order confirmation via email or SMS.

4. What payment methods do you accept?  

We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and digital wallets. Cash on delivery (COD) may also be available in some locations.

5. Are your products 100% organic?  

Yes, all products offered by Satvic Basket are certified organic and free from harmful chemicals, pesticides, and additives. We source from farms that follow natural cultivation practices to ensure high-quality, nutrient-rich produce.

6. Can I change or cancel my order?  

You can change or cancel your order before it is shipped by contacting our customer support team. Once the order has been dispatched, cancellations are not possible, and our return policy will apply.

7. What should I do if I receive a damaged or incorrect product?  

If you receive a damaged or incorrect product, please contact our support team within 24 hours of delivery. Include your order number and photographic evidence, and we will assist you with a replacement or refund as per our Return and Refund Policy.

8. How do I initiate a return?  

To initiate a return, reach out to us at [email protected] or call our customer service helpline. Provide your order number and details of the issue. Once approved, our delivery agent will pick up the product, or you may be directed to a drop-off point.

9. How long does it take to process a refund?  

Refunds are processed within 7-10 business days after we receive and inspect the returned product. The refund will be issued to your original payment method.

10. How do you ensure the quality of your products?  

We have a stringent quality assurance process where each product is carefully handpicked and tested to meet our high standards before being dispatched for delivery.

11. Can I track my order?  

Yes, once your order is shipped, you will receive a tracking link via email or SMS to monitor the status of your delivery in real-time.

12. How can I contact customer support?  

You can reach our customer support team through:

- Email: [email protected]

- Phone: 8147369868

- Working Hours: 9:00 AM - 7:00 PM

13. Do you offer subscriptions or recurring delivery options?  

Yes, we offer subscription plans for regular deliveries of essential products. Contact our customer service for more details on how to set up a subscription.

14. Is there a minimum order value?  

Yes, there may be a minimum order value for delivery, which varies by location. Check our website or contact us for location-specific details.

15. Do you have a physical store?  

Currently, Satvic Basket operates as an online-only service to ensure fresh products are delivered directly to your doorstep.